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    Account Director

    Hybrid
    • -, California, United States
    Client Services

    Job description

    About the Agency:


    We’re the world’s largest independent global B2B marketing agency, where curious minds create the future. This is where you’ll find thought-provoking, ego-quashing, mistake-learning, all-including, convention-breaking, and always-growing marketers with a passion for what they do.

    Our recent accolades include being B2 ANA’s Large Agency of the Year, a Top 10 B2B Marcomms Agency in both the UK and the US, and a win at LinkedIn’s Marketing Partner Awards for Inspiring Excellence.

    Job requirements

    What you’ll do:

    • Drive account growth and direct the smooth running of client programs/campaigns. 
    • Owns and develops strategic relationship with client stakeholders, to be seen as trusted advisor / marketing counsel
    • Anticipate client needs (short term / long term) and proactively address issues. 
    • Maintain situational awareness of a client’s internal dynamics and industry trends. 
    • Serve as proxy for client in addressing questions from cross-functional teams in partnership with the agency teams 
    • Partner with project management, creative and media teams, ensuring the highest quality, strategically sound work that delivers on clients’ objectives.  
    • Responsible for the ongoing management of a project’s budgets and billing, timelines, negotiations and legal processing. 
    • Partner with team to manage profitability against scope of work.  
    • Review monthly and quarterly financial tracking reports with finance lead 
    • Ensure that all professional activities are in line with the agreed upon strategic direction. 
    • Present Transmission credentials, propositions and services offerings and adapt presentation content to the specific needs of the meeting/audience to achieve higher levels of personalization  
    • Take a leading role in pitches/RFPs or large proposals (new biz and existing clients), looking for opportunities for organic growth and extending the client relationship through partnership and a thorough awareness of their business environment 
    • Contribute to client briefs/meetings, and offer insights, ideas and recommendations to help clients overcome their challenges or meet their needs. 
    • Manage a team of account executives. 


    What you’ll bring: 

    • 8+  of experience in client services / client facing roles
    • 4+ years of B2B marketing experience 
    • Strong business and commercial acumen 
    • Passionate about client service excellence 
    • Excellent communication skills, both oral and written and problem-solving skills.  
    • Proven track record of successfully managing campaigns/projects and teams 
    • Meticulous attention to detail. 
    • Excellent organizational and time management, able to prioritize competing deadlines. 
    • Excellent financial aptitude in developing and managing project budgets. 
    • Flexible and open work style with an ability to engage with all types of personalities.  
    • Strong client management, negotiation, and trouble-shooting skills.  
    • Knowledge of awareness, demand generation, ABM and customer retention objectives/KPIs.  
    • Some knowledge of different audience verticals, personas, IT and LOB job functions.  
    • Knowledge of B2B buying (customer) journeys and TOFU, MOFU and BOFU engagement stages.  
    • Some knowledge of B2B sales cycle (funnel) and identify lead scoring stages from INQ through to SAL and pipeline. 
    • Some knowledge about the importance of creative marketing and the role of an SMP and RTBs 


    Benefits & Perks

    • Remote/Hybrid work environment
    • Unlimited PTO
    • Birthday Off
    • Learning & development
    • Professional growth opportunities
    • Healthcare coverage Insurance
    • Life Insurance
    • 401K Plan w/ employer match
    • Employee Assistance Program
    • Social Events & Celebrations
    • DEI Committee
    • 12 paid company holidays
    • Corporate Social Responsibility


    We’re smart.  

    And have a constant urge to learn more. We encourage questions and innovative mindsets. At the same time, we value empathy and collaboration over ego. The most rewarding outcomes are achieved together.  

     

    We’re fearless.   

    We celebrate the diversity of thought and experiences. We push boundaries. We’re not afraid of failure. We welcome it because learning from mistakes is how we grow as people and as a company.   

     

    We’re transparent.  

    We earn trust by showing respect and being honest. We value the breadth and depth of each person and their story. We form a happier, healthier, more confident team because we’re open with each other and have unique ways of thinking. 

     

    This is how we drive your now and define your next. Come join us. 


    Transmission is an Equal Opportunities Employer. We are committed to fostering an inclusive workplace and your race, gender, sexual orientation, age, or disability have no influence on our hiring decision.


    To all recruitment agencies: Transmission does not accept agency resumes. Please do not forward resumes to our job alias, Transmission employees, or any other company location. Transmission is not responsible for any fees related to unsolicited resumes.

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